Shipping & Return Policy – GCCurated
At GCCurated, we strive to provide a seamless shopping experience. Please read our Shipping & Return Policy carefully before making a purchase.
Shipping Policy
Processing Time
Orders are processed within 7 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Time
We offer standard and express shipping options at checkout.
Estimated delivery times vary depending on location:
Ghana
International
Delays may occur due to customs processing, weather conditions, or carrier issues.
Shipping Charges
Shipping costs depend on the delivery location and the weight of your order. Charges will be displayed at checkout.
Free shipping may be available on select orders as per ongoing promotions.
Order Tracking
Once your order is shipped, a tracking number will be sent to your registered email.
Customers are responsible for tracking their orders and ensuring timely receipt.
Incorrect Address or Delivery Issues
Please provide an accurate shipping address at checkout. GCCurated is not responsible for lost packages due to incorrect addresses.
If an order is returned due to an incorrect address, customers will be responsible for reshipping costs.
Return & Refund Policy
Eligibility for Returns
We accept returns within 7 days of delivery.
Items must be unused, in original packaging, and in resellable condition to qualify for a return.
Certain items, such as personalized or clearance products, may not be eligible for returns.
Return Process
To initiate a return, contact us at mailto:info@gccurated.com with your order details and reason for return.
Once approved, we will provide return shipping instructions.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refund Policy
Refunds will be processed after the returned item is received and inspected.
Refunds are issued to the original payment method within 7 business days.
Shipping fees are non-refundable, except in cases of defective or incorrect items.
Exchanges
We offer exchanges for defective or damaged items. Contact us at : info@gccurated.com to request an exchange.
Damaged or Defective Items
If you receive a damaged or incorrect item, notify us within 7 days with photos of the product and packaging.
We will replace the item or issue a refund as per our policy.
Contact Us
For any questions regarding shipping or returns, please contact us at : info@gccurated.com.
By placing an order with GCCurated, you agree to this Shipping & Return Policy. Thank you for shopping with us!